Hostess

Job Description

• Deliver exceptional guest service by greeting and seating guests, establishing rapport, and maintaining positive relationships with guests and colleagues
• Handle all guest and internal complaints and inquiries courteously and efficiently, ensuring full resolution
• Process guest bills accurately by computing charges, presenting checks, and managing payments including cash, credit cards, and refunds
• Operate Micros POS and cash register systems to record transactions, compile reports, and display purchase totals
• Verify authenticity of cash and credit cards and strictly adhere to Finance department cashiering and cash handling policies
• Record daily transactions, reconcile cash register totals against cash on hand, and report any discrepancies
• Maintain thorough knowledge of all food and beverage menu items to provide recommendations and up-sell alternatives
• Ensure outlet operations meet minimum brand standards and align with Hyatt's F&B Vision, Mission, and Top 20 standards
• Assist colleagues across departments in a supportive and flexible manner to ensure overall hotel success
• Maintain high standards of personal presentation, grooming, and professional conduct at all times
• Comply with all health, hygiene, safety, and fire regulations

Job Requirements

• High school diploma with a minimum of 1 year of experience in a related professional area
• Proficiency in English required; spoken and written Arabic preferred
• Fully conversant with Micros POS and cash handling systems
• Strong knowledge of food and beverage offerings and upselling techniques
• Familiarity with current local and international F&B industry trends
• Detail-oriented, reliable, and accountable with strong numerical accuracy
• Team player with a positive, professional, and guest-focused attitude