Front Desk Officer

Our multinational client, which provides engineering and technical solutions to businesses is looking to hire a highly organised and customer-focused Front Desk Officer to join their team in Ghana. Reporting to the Business Development Manager, you will serve as the first point of contact for the organisation, managing reception activities and providing general administrative support to ensure the smooth running of daily office operations. You will also provide additional administrative assistance to various functions, including finance, human resources, logistics, procurement and social media coordination, as required.

Responsibilities

• Provide excellent customer service and attend to visitors and clients professionally.

• Handle customer inquiries and direct them to the appropriate departments.

• Answer and direct incoming telephone calls efficiently.

• Manage appointments, meetings and calendars.

• Handle incoming and outgoing mail and packages.

• Process and manage documentation, reports and correspondence.

• Maintain a clean, organised and presentable reception area.

• Assist with maintaining office supplies, amenities and facilities.

• Provide general administrative support to various departments.

• Book travel arrangements and hotel reservations.

• Perform data entry, filing and other administrative duties as required.

• Coordinate the procurement of office materials and supplies.

• Assist with preparing and posting invoices, recording daily expenses and maintaining petty cash records.

• Follow up with customers on outstanding payments and invoices.

• Assist with recruitment scheduling, candidate communication and maintenance of employee records.

• Provide administrative assistance with payroll preparation.

• Support the coordination of local and international shipments, track deliveries and follow up with vendors.

• Support the creation and scheduling of social media posts.

• Assist in responding to online inquiries and coordinate with service engineers to obtain content for promotional activities.

• Perform other duties as assigned by the Line Manager.

Requirements

• Must have at least a Bachelor's Degree in Business Administration, Office Administration, Management Studies, Secretarial Studies, Political Science or a related field.

• Must have at least two (2) years' relevant work experience in front desk, reception or administrative roles.

• Must possess excellent customer service, interpersonal and communication skills.

• Must possess strong organisational, multitasking and time management skills.

• Must have good telephone etiquette and the ability to handle visitors and customer inquiries professionally.

• Must possess good administrative, record-keeping and documentation skills.

• Must demonstrate a high level of professionalism, integrity and confidentiality.

• Must be proactive, detail-oriented and able to work independently with minimal supervision.

• Must be proficient in using Microsoft Office Suite.

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