Quality Manager

If you’re looking for a hands-on, challenging and rewarding Quality Manager role where you can make a real difference, this could be the opportunity for you. You’ll take ownership of the Quality function, driving standards, resolving quality issues and leading continuous improvement across the business.

Quality Manager – Responsibilities:

• Take ownership of the company's Quality Management System (QMS) and ensure ongoing compliance with ISO 9001 and customer requirements.
• Lead the Quality function, developing a strong quality culture across the business.
• Manage non-conformances, customer complaints and corrective actions, ensuring effective root-cause analysis and sustainable solutions.
• Lead internal, customer and certification audits.
• Monitor and improve key quality measures including scrap, rework, defects, customer complaints and Right First Time.
• Work closely with Operations and Engineering to identify and reduce recurring quality issues.
• Manage supplier quality, including supplier non-conformances and corrective actions.
• Drive continuous improvement initiatives to reduce waste, defects and cost of poor quality.
• Support new product and process introduction, including FMEA, Control Plans, APQP and PPAP where applicable.
• Ensure inspection, testing, calibration and quality-control processes are effectively managed.
• Provide quality performance reporting and recommendations to senior management.
• Lead, develop and coach the Quality team.
• Have the authority to quarantine or stop production where significant quality risks are identified.

Quality Manager – Person Specification:

• Proven experience in a Quality Manager or senior Quality role within a manufacturing environment.
• Strong experience managing a QMS, ideally to ISO 9001.
• Experienced in root-cause analysis, 8D, 5 Whys, NCR and corrective action.
• Experience managing internal and external audits.
• Strong understanding of manufacturing processes and quality-control techniques.
• Experience managing and developing people.
• Strong analytical, problem-solving and communication skills.
• Commercially aware and able to balance quality requirements with operational priorities.
• Confident working with senior management, customers, suppliers and shop-floor teams.
• Practical and proactive, with the confidence to challenge where quality standards or customer requirements may be compromised.
• Lead Auditor, CQI or Lean Six Sigma qualifications would be advantageous.
• Knowledge of SPC, MSA, FMEA, APQP and PPAP would be advantageous.