Customer Service Representative

Responsibilities:

Respond to customer inquiries via phone, email, and social media Resolve product or service complaints promptly and professionally Process orders, forms, applications, and requests Maintain accurate records of customer interactions Provide product and service information to customers Follow up to ensure customer satisfaction Work collaboratively with other departments to resolve issues

Requirements:

Minimum of OND in any related field Proven customer support experience is an advantage Strong communication and interpersonal skills Ability to multitask and manage time effectively Basic computer knowledge (Microsoft Office, CRM systems) Positive attitude and problem-solving skills

Preferred Skills:

Experience in a call center or retail environment Ability to remain calm under pressure Strong attention to detail

Benefits:

Competitive salary Performance-based incentives Career growth opportunities Training and development programs