International Patient Service

Hospital International Patient Service - MANDARIN SPEAKER

Kuningan | Full-Time | On-site

We are looking for an International Patient Service professional to assist international patients, particularly Mandarin-speaking patients, throughout their healthcare journey.

Requirements

• Minimum Bachelor's degree (S1) in any major.
• Minimum 1 year of experience in Patient Service, Customer Service, Concierge, or a related field.
• MANDARIN SPEAKER – fluent in Mandarin, both written and spoken.
• Fluent in English, both written and spoken.
• Good communication and interpersonal skills.
• Empathetic, service-oriented, and comfortable working with international patients.
• Proficient in Microsoft Office (Excel, Word, and PowerPoint).

Job Description

• Assist international patients and their families during hospital visits.
• Handle appointments, admissions, discharges, and follow-up arrangements.
• Communicate with Mandarin-speaking patients regarding hospital services and administrative processes.
• Coordinate between patients, doctors, and relevant hospital departments.
• Respond to patient inquiries, requests, and concerns.
• Provide professional, empathetic, and patient-oriented service.