Customer Service Advisor

Location: Near Bishop's Stortford Salary: £26,436 per annum (pro rata) + annual bonus Hours: Monday to Friday, 8:30am - 5:00pm Contract: Permanent We are looking for a Customer Service Advisor to join a friendly and established team near Bishop's Stortford. This is a varied role combining customer service with administration, where you'll be helping passengers with enquiries, claims and the return of their personal belongings. You'll have plenty of variety in your day, communicating with customers by telephone, email, live chat and occasionally face-to-face. You'll also manage claims, update records, arrange deliveries and make sure customers are kept informed throughout the process. This could be a great opportunity if you already have customer service or administration experience and are looking for a Monday-to-Friday position where you can become part of a supportive team. You don't need previous claims experience, as full training will be provided. You'll be joining an experienced team within a stable working environment, with free on-site parking and excellent transport links. Key Responsibilities Responding to passenger enquiries by telephone, email and live chat Managing passenger claims from the initial enquiry through to completion Keeping customers updated and responding to correspondence Recording and processing passengers' personal belongings Helping customers with face-to-face collections Updating internal systems and departmental spreadsheets Carrying out data entry and maintaining accurate customer records Arranging courier bookings and coordinating deliveries Providing general administrative support to the wider team About You Previous customer service, administration or office-based experience Confident communicating with customers by telephone, email and face-to-face Excellent written and verbal communication skills Friendly, helpful and professional when dealing with customers Good attention to detail and comfortable working with accurate records Organised and able to manage several tasks at the same time Confident using IT systems, including Microsoft Office and spreadsheets Able to prioritise your workload and use your own initiative What's on Offer Salary of £26,436 per annum (pro rata) Annual bonus scheme Full training - previous claims experience is not required Monday-to-Friday working hours Friendly and supportive team environment Free on-site parking Approximately 5 minutes' walk from the nearest train station 20 days' holiday plus bank holidays Pension scheme If you enjoy helping customers and are looking for a varied role where you can combine customer service with administration, this could be an excellent opportunity to join a welcoming and established team. Apply today for further information and to be considered for the position. This vacancy is being advertised by RecruitAbility Ltd. The services advertised are those of an Employment Agency.