Export Shipping Manager - DW

RESPONSIBILITIES:

• Lead, coach, and motivate the Export Shipping team to achieve operational excellence and deliver high-quality customer service.

• Set, monitor, and review departmental KPIs together with the Import Shipping Manager to drive continuous improvement.

• Ensure compliance with ISO 9001 standards and maintain accurate shipping documentation and records.

• Build and maintain strong relationships with new and existing customers by providing professional logistics support and tailored shipping solutions.

• Handle customer enquiries, complaints, and shipment issues promptly to ensure customer satisfaction.

• Oversee daily export shipping operations, ensuring smooth coordination of freight forwarding activities.

• Manage the preparation and verification of export shipping documentation, including commercial invoices, packing lists, bills of lading, certificates of origin, and Letter of Credit (L/C) documents.

• Ensure customs declarations and export documentation comply with Singapore and international trade regulations.

• Coordinate with government authorities, inspection agencies, and internal quality teams to facilitate shipment inspections and regulatory requirements.

• Negotiate competitive freight rates and shipping terms with carriers, freight forwarders, and logistics partners.

• Manage relationships with transport providers, hauliers, warehouses, and other business vendors to ensure efficient shipment execution.

• Review and verify logistics-related invoices, including warehousing, loading, transportation, and packing charges.

• Plan, monitor, and coordinate shipment schedules to ensure timely delivery and operational efficiency.

• Prepare sales contracts, shipment forecasts, operational reports, and management reports.

• Analyse shipping performance and identify opportunities to improve processes, cost efficiency, and service quality.

REQUIREMENTS:

• Degree in Supply Chain, Logistics, International Trade, Business, or a related field.

• Minimum 7 years of experience in shipping, logistics, or freight forwarding.

• Minimum 3 years in a managerial or leadership role.