Your tasks
- Manage client onboarding and provide ongoing support to ensure a smooth client experience.
- Serve as the main point of contact for assigned clients, handling inquiries and requests professionally.
- Coordinate with internal teams to ensure timely and accurate service delivery.
- Follow up proactively with clients to address their needs, resolve issues and maintain client satisfaction.
- Prepare and maintain client documents, correspondence and service updates.
- Maintain accurate client records and monitor service progress.
- Build strong client relationships and ensure consistent service quality.
- Support initiatives to improve client experience and operational efficiency.
Requirements
- Diploma or Degree in Business, Marketing or a related field.
- 1–3 years of client servicing, customer service or other customer-facing experience.
- Experience in a professional services or corporate services firm is preferred.
- Able to manage multiple client accounts and priorities effectively.
