Temp Quality Service Management Executive [Until End Jan] #HZTK

Location: One-North Working Hours: Mon-Fri Working Hours Job Scope Manage and respond to customer feedback, ensuring timely resolution and closure. Support service excellence initiatives, surveys, programmes, events and focus group discussions. Analyse feedback data and assist in creating dashboards to track satisfaction, trends and service indicators. Prepare reports and presentations to support service improvement and decision-making. Work closely with internal stakeholders to identify service gaps and enhance the overall customer experience. Support other ad-hoc tasks as assigned by supervisor. Requirements Bachelor’s degree, preferably in Marketing, Communications, Psychology, Business or related disciplines. Customer service or service quality experience is highly preferred Excellent written and verbal communication skills, with strong report-writing abilities. Strong interpersonal and stakeholder management skills. Experience in data management, analytics or dashboards will be an advantage.

Interested candidates, kindly send a copy of your resume to: healthcare7@recruitexpress.com.sg

Jessica Fong Zhi Tong [R1879124] Email Address: healthcare7@recruitexpress.com.sg Recruit Express Pte Ltd EA License No: 99C4599