Technical Service Manager #IAC

Responsibilities

• Responsible for managing and planning on customer support activity, including developing process and procedure related aspect
• Audit product delivery quality, prompt response on problem resolution to meet customer expectations and satisfaction

• Maintain and ensure compliance of performance audit process
• Manage continuous quality improvement program

• Deployment of customer audit process and reporting in assigned area as per requirement set
• Assist in collective data analysis and focus on key performance indices defined and regular reporting
• Any other ad-hoc duties as assigned by supervisor.

Requirements

• Bachelor’s degree in Computer Sciences or equivalent
• At least 7 years of technical service experience in IT services

• Working knowledge on setting up and managing Windows/Linux servers
• WOG experience is preferred

• Knowledge and experience in planning of IT systems and process

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: andrechua@recruitexpress.com.sg

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd