Team Lead | Contact Centre Operations | 1-Year Contract #HMS

Your tasks

• Support daily channel operations to ensure enquiries, escalations and issues are handled smoothly
• Act as the first point of contact for channel-related operational issues
• Coordinate timely issue resolution and escalate complex matters when necessary
• Develop responses for review and clearance with the relevant service transformation and planning team

Issue Resolution & Process Improvement

• Troubleshoot operational challenges and document approved responses
• Maintain an up-to-date knowledge base for future reference
• Work with Quality Assurance to improve processes and support training initiatives
• Identify recurring operational challenges and recommend improvements

Reporting & Stakeholder Coordination

• Maintain accurate operational records and documentation
• Coordinate with internal and external stakeholders to resolve operational issues
• Assist with preparing operational reports, metrics and materials for internal reviews and meetings
• Provide administrative support to ensure smooth daily operations

How to apply

📩 Interested candidates, do submit your resume to : jocelynchan@recruitexpress.com.sg OR telegram @jocelynchan

Other

Team Lead | Contact Centre Operations | 1-Year Contract

📍 Location: Greenwich 🚌 Company Transport: Available at Serangoon, Kovan and Woodlands 📅 Contract Duration: 1 Year 🎁 Bonus: 1-Month Gratuity Bonus 🗓️ Working Arrangement: 5 days per week (4 weekdays + 1 weekend) 🔄 Shifts: Rotational weekly

🕒 Working Shifts

• 8.30am–6.00pm
• 10.30am–8.15pm
• 2.30pm–12.00am (Grab transport home provided)

Shift timings rotate weekly. Candidates must be comfortable working 4 weekdays and 1 weekend day each week.