Senior Executive / Assistant Manager, Contact Centre Operations #HHL
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Must-have:ExpressHealthTechLeadPrincipal
Salary: Up to $5000 Location: Jurong East Work hours: Monday – Friday, office hours 💼 Responsibilities
- Support daily contact centre operations and workforce planning • Manage staff rosters and leave planning • Monitor budgets, service standards and operational performance • Conduct call and email audits • Review staff performance and track improvement plans • Resolve complex customer feedback and escalated cases • Lead quality and service-improvement projects • Prepare monthly performance reports for management
📝 Requirements
- Relevant experience in contact centre, customer service or operations management • Experience supervising staff and managing service performance • Strong stakeholder, problem-solving and communication skills • Analytical and comfortable preparing operational reports • Healthcare experience is advantageous
📩 Email your resume to alexgoh@recruitexpress.com.sg or Telegram @alexgohhl. ➖ Alex Goh Hock Leong CEI No.: R1763413 Recruit Express Pte Ltd (Healthcare & Life Sciences) EA Licence No.: 99C4599