Senior Analyst, Customer Service #Financial - 1 Yr ($4K to $4.7K) #NJA

Manage call surveys with accuracy and in a timely manner Resolve complaints in an independent, effective and timely manner within the firm’s service standards Deliver timely and quality responses to customers’ queries and feedbackreceived through customer service touch points Support Customer Service projects and process improvement initiatives, including requirements gathering, user testing, data preparation, issue tracking andpost-implementation follow-up Any other duties assigned to meet the firm and department goals Determine when survey responses require clarification or follow-up. Assess whether customer concerns should be escalated for review and management attention Requirements Minimum 3 to 5 years in Customer Service experience within the Financial Services Industry Experience in conducting customer call surveys, including handling ambiguous customer responses 2 years’ experience in managing escalated complaints, service recovery and complaint-related follow-ups (preferred) Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call JANE @ 6735 1955. JANE LUI JIE'EN CEI: R1104482 Company Reg.No. 199601303W || EA Licence No. 99C4599