Perm Insurance Email Communications (Customer Service) #BYR

Summary This is essentially a  customer service / correspondence role within insurance , focusing mainly on handling  email enquiries and customer requests . The person will communicate with both  customers and intermediaries/advisers , ensuring queries are resolved accurately and within service standards. Key Points Main channel is email  – manage customer and intermediary enquiries

Handle  emails, letters and outbound calls  where required.

Provide a  one-stop service , aiming to resolve enquiries at the  first point of contact .

Process  routine customer requests  based on established  SOPs, product knowledge and approved templates .

Handle straightforward and non-complex cases independently;  escalate complex or exceptional cases  to the Team Lead/relevant teams.

Maintain  accurate case records , follow-ups and audit trails, while meeting  SLAs/service standards .

Help resolve customer issues amicably and propose appropriate solutions within approved guidelines.

Role is relatively  process-driven and operational , rather than requiring the person to make complex decisions independently.

Job Requirements Experience in Customer Service / Insurance Operations / Policy Servicing / Customer Correspondence / Contact Centre / Email Support

Customer service or correspondence-handling experience

Insurance experience, especially  life, health or investment-linked products , is advantageous

Salesforce experience is a plus

Diploma or Degree

HI / M5 / M8 / M9  certifications are advantageous, not mandatory

Interested applicants please email your resume to  ivytham@recruitexpress.com.sg Ivy Tham Yi Ru (R1104692) Recruit Express Pte Ltd (EA Number: 99C4599)