Perm | Email Customer Service Officer | Insurance | Up to $4685 #NKA

Location: Marina One

Salary: $3000 - $4685 (Depending on experience)

Job Responsibilities:

• Main channel is email – manage customer and intermediary enquiries through Salesforce.
• Handle emails, letters and outbound calls where required.
• Provide a one-stop service, aiming to resolve enquiries at the first point of contact.
• Process routine customer requests based on established SOPs, product knowledge and approved templates.
• Handle straightforward and non-complex cases independently; escalate complex or exceptional cases to the Team Lead/relevant teams.
• Maintain accurate Salesforce case records, follow-ups and audit trails, while meeting SLAs/service standards.
• Help resolve customer issues amicably and propose appropriate solutions within approved guidelines.

Job Requirements:

• Minimum Diploma/Degree in any field with relevant experience in Customer Service, Customer Correspondence or Insurance Operations.
• Preferably experience handling customer/adviser emails and service requests.
• Basic knowledge of Life, Health and Investment-Linked insurance products.
• Insurance industry experience would be highly relevant.
• HI, M5, M8 or M9 certification is advantageous but not mandatory.

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