Patient Service Executive HEALTHCARE #HJN

Duties:

• Provide personalized patient case management and ensure patients submit the required program documentation in a timely manner.
• Conduct scheduled outbound calls to enrolled patients, manage inbound calls, and respond to FAQ-related enquiries.
• Accurately capture and maintain all relevant patient information in the Patient Care Management System during and after interaction.
• Ensure programs are delivered in accordance with established service levels and quality standards, including case handling time, predefined protocols, patient data confidentiality, and Standard Operating Procedures (SOPs).
• Adhere to medical best practices and guidance provided by the Operations Manager and Medical Advisory Team.
• Identify and report any Adverse Events (AEs) disclosed or observed during patient interactions in accordance with reporting requirements.
• Prepare periodic program reports and support audit activities, including internal and external audits, project reviews, and compliance checks.
• Perform any other duties assigned by the Operations Manager or Program Manager

Working hours: Mon-Fri office hours

Requirements:

• Min NITEC or Diploma in any related fields.
• Healthcare or customer service internship/industrial attachment experience or relevant work experience is preferred.

Janeve wa.me/6588183965

OR

Email me at janeve.ng@recruitexpress.com.sg

EA Personnel : Janeve Ng Choy Tong C.E.I: R25159176 Company Registration No: 99C4599 Recruit Express Pte Ltd