Operations Executive (Inpatient) #HZO

Location: Central/ West

Job Scope:

Responsible for daily operations of assigned inpatient ward(s), including ward reception counter services, administrative / operational matters and partnering Ward Nurse Manager and other stakeholders to solve system and process issues.

Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.

Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.

Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects to ensure: adequate planning of project phases and bed closures to minimize disruption to inpatient operations, user requirements are adequately captured in project specifications, site works are carried out in compliance to hospital standards e.g. infection control, projects are completed on time and within budget.

Track, monitor and make recommendations for all hospital related requirements related to its annual planning cycles, including financial, manpower and total training budgets.

Work closely with relevant departments on special projects, workgroups or committees to resolve intra-department conflicts, initiate and propose options where possible and see through the implementation to ensure desired outcomes are achieved.

Participate actively in relevant Way projects, Quality Improvement/ IT projects and initiatives. Constantly review within assigned areas, systems and process initiatives to achieve safer, better, faster and cheaper care for the customers.

Handle customer complaints and follow up with service recovery if necessary.

Review and update policies and procedures as needed.

Job Requirements:

• Min. Degree in any relevant healthcare/ field
• No experience as training provided
• Project management skills and experience will be an added advantage

If interested, please send updated resume via email melissa@recruitexpress.com.sg

Melissa Zhang Zhiqi (Mezzo) (CEI.No: R2197564 | Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)