🚨 IT Support Specialist | Up to $6,000 | 12-Month Contract #HMSRR

🚨 IT Support Specialist | Up to $6,000 | 12-Month Contract 💻

📍 Location: Tuas 📄 Contract: 12 Months 💰 Salary: Up to $6,000/month 🎁 Completion Bonus: 1 Month 🏖️ Annual Leave: 14 Days 🏥 Medical Leave: 14 Days 💊 Medical Claims: $360/year

🌟 What You'll Be Doing

Join an international engineering environment as an IT Support Specialist , providing Level 2 technical support across workplace technology, end-user computing, systems access and AV infrastructure.

🛠️ Incident Management

• Manage and resolve Level 2 incident tickets escalated from the Service Desk
• Perform diagnosis, troubleshooting, root cause analysis and resolution within agreed SLAs
• Escalate complex technical issues to global support teams when required
• Provide timely updates to users and stakeholders throughout the incident lifecycle
• Document troubleshooting steps, resolutions and workarounds accurately

📋 Service Request Fulfilment

• Review, prioritise and process IT service requests
• Maintain accurate ticket status, action logs and resolution details
• Communicate request progress and completion status to end users

💻 Workplace & Endpoint Support

• Provide technical support for desktops, laptops, printers, mobile devices and peripherals
• Troubleshoot operating system, application, hardware and connectivity issues
• Support device deployment, replacement and technology refresh initiatives
• Minimise workplace disruption through timely technical troubleshooting

👤 User Account Administration

• Create, modify and remove external user accounts
• Manage access permissions, distribution lists, shared mailboxes and security groups
• Administer software access and permissions
• Assign, modify and remove SAP roles and authorisations based on approved requests

🚀 IT Onboarding & Offboarding

• Configure and deploy laptops, mobile devices and peripherals for new hires
• Set up required user accounts, software and system access
• Conduct IT induction sessions where required
• Recover, sanitise and decommission IT assets for departing employees

📦 IT Asset Management

• Maintain accurate IT asset and peripheral inventory records
• Track asset allocation, transfers, returns and disposals
• Ensure asset information is accurately maintained in asset management systems

🎥 Audio Visual Support

• Set up and test AV equipment for meetings, town halls and business-critical events
• Support video conferencing systems, displays, microphones, speakers and presentation equipment
• Provide on-site technical support during important meetings and events
• Troubleshoot AV issues and minimise meeting disruptions
• Coordinate with AV vendors for repairs, installations and incident resolution
• Coordinate preventive maintenance to ensure meeting room technology remains operational
• Maintain AV documentation, inventory and support records

📈 Continuous Service Improvement

• Identify recurring IT issues and recommend process improvements or automation opportunities
• Support IT projects and operational initiatives
• Contribute ideas to improve end-user experience and overall IT service quality

🌟 Why Consider This Role?

• Up to $6,000/month
• 12-month contract
• 1-month completion bonus
• 14 days annual leave + 14 days medical leave
• $360 annual medical claims
• Broad Level 2 IT support exposure
• Hands-on exposure across endpoint, access management, SAP, asset management and AV systems
• Opportunity to work in a global technology environment

📩 Interested candidates, please send your updated CV to jocelynchan@recruitexpress.com.sg or Telegram @jocelynchan. Jocelyn Chan | Consultant Recruit Express Pte Ltd EA Licence No.: 99C4599 Personnel EA Licence: R1331820