IT Engineer

Key Responsibilities Provide  IT support  to end users via phone, email, or ticketing system. Troubleshoot basic  hardware, software, Windows OS, and Microsoft 365  issues. Assist with password resets, user account issues, and basic access requests. Support laptops, desktops, printers, and other IT peripherals. Log, update, and track incidents and service requests in the  ITSM / ticketing system . Maintain basic IT support documentation and follow standard troubleshooting procedures. Any other ad-hoc duties as assigned by supervisor Requirements 1 year of IT Support / Helpdesk experience . Basic knowledge of  Windows, Microsoft 365, hardware, and networking . Familiarity with ticketing tools such as  ServiceNow or Jira  is an advantage. Good communication and customer service skills. Strong willingness to learn and develop in IT support. Interested applicants, please email your resume to Lisa (Lisha) Zhang Email: lisazhang@recruitexpress.com.sg CEI Reg No: R25157448 EA Licence No: 99C4599 Recruit Express Pte Ltd