Insurance Customer Service (Up to $4,500) #BTS

Responsibilities Provide customer service support primarily through Live Chat as part of the Contact Centre team Handle enquiries and requests from financial representatives and policyholders professionally and efficiently Resolve customer concerns and complaints at first contact where possible, ensuring proper follow-up and closure Make outbound calls when required and ensure service commitments are met within agreed timelines Assess appeals and provide recommendations to Managers/HODs Escalate complex cases to the relevant departments and follow through on resolution Maintain accurate customer interactions and service records in the CRM system Meet team service standards, productivity and quality targets, and support ad-hoc projects as required Assist with ad hoc duties as assigned Requirements Experience in customer service functions Interested applicants please email your resume to meganng@recruitexpress.com.sg Megan Ng Su Ting (CEI No.: R23115059) Recruit Express Pte Ltd EA Licence No: 99C4599 *** We regret that only shortlisted candidates will be contacted.