[Immediate, OFC HRS] 3 Months Temp Call Centre Associate (Novena Hospital) - $12/hr #HLV

Working hours:  Mon-Fri: Office Hours Sat: Half Day Pay: $12/hr Location: Novena Hospital Job Scope: Responsible for handling general enquiries and appointment related requests for the hospital across all touch-points such as Calls/E-faxes/Referrals/Emails/SMS Chat/Live Chat. Understand the requirements of the caller and provide complete and accurate information, go beyond the call of duty in assisting all enquiries and requests at all times Responsible to provide quality customer service and prompt follow-up to callers/patients over the various mode of communications  Work as a team to deliver contact centre goals which includes personal productivity as well as department metrics like Service Level and Abandon Rates etc. Manage difficult customers and follow up with proper escalation procedures Maintain high level adherence and compliance towards policies, processes and procedures to deliver key performance ----- TELE me at @vallsl or WA me at https://wa.me/+6587200388 NOW! Interested candidates please submit your resume to ivylau@recruitexpress.com.sg Ivy Lau Lok Tong Outsourcing Team Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599