Healthcare Project Manager (HEALTHCARE/West) - up to $5.2k #HAO

Salary: up to $5200

Working Days & Hours: Mon-Fri Office Hours

Location: West

Job Description: Digital strategy and roadmap

• Act as domain expert for the digital system, developing strategies and roadmap to meet business goals and support department’s key initiatives towards Technology Refresh and Cloud Migration.
• Manage annual workplans and budgets, ensuring alignment with FY30 strategic outcomes, priorities, and timelines.
• Manage the product roadmap and backlogs, working closely with vendors and IT partners to ensure timely and successful delivery of digital solutions.
• Engage stakeholders and gather user feedback to identify opportunities for system enhancements and continuous improvement.
• Lead and support system enhancement and change requests/initiatives, including requirements gathering, user acceptance testing (UAT), and validation of system functionalities.
• Support Technology Refresh and digital transformation projects/initiatives through the preparation of system requirements specifications, procurement documentation, coordination of vendors’ demonstrations, meetings and other procurement/project related activities.

System performance and continuous improvement

• Use data to identify operational gaps and recommend resolutions.
• Conduct daily health checks to ensure the system meets performance standards.
• Work with vendors, IT partner(s), and users to implement resolutions to close identified gaps.
• Run a six-monthly user access review to keep access lists current and remove unnecessary permissions.

Vendor & contract management

• Track SLAs and ensure they are consistently met.
• Keep contracts and addendums current.
• Lead & manage onboarding of other departments onto the digital system and maintain oversight of their requirements.

Training and enablement

• Lead the training and coaching required for the digital system.
• Deliver digital system training for new joiners in the department.
• Keep training materials and programmes current, relevant, and aligned with learning and operational needs.

Job Requirements: Min Degree in any course w min 2 yrs relevant experience in Contact Centre operations and/or IT Product/Project Management., preferably in healthcare industry

Interested candidates, please submit your resume to: allylok@recruitexpress.com.sg

Ally Audrey Lok Xin Woon Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R21102307 allylok@recruitexpress.com.sg