Fraud Investigator #ESY

• Investigate into alleged scam cases reported by retail customers in accordance to existing frameworks such as Shared Responsibility Framework or E-Payments User Protection Guideline.
• Follow up with internal/external stakeholders and conduct interviews with customers
• Maintaining case tracking to monitor service level agreement for scam investigation.
• Analyzing suspicious banking transactions and initiate blocking actions in accordance with SOP
• Blacklisting management on suspicious banking transactions
• Close collaboration with Anti-Scam Centre (ASC) to resolve scam cases which include fund tracing and execution of seizure order. Maybe required to co-locate at ASC’s premise.
• Complying with regulatory and law enforcement orders
• Prepare detailed investigation report which include case findings, evidence, and case recommendations.
• Recommend fraud prevention strategies based on present scam trends and modus-operandis to mitigate financial crime risk.
• Managing case conference with customers
• Conduct site visits for investigation purpose.
• Support other business unit with case mediation and arbitration.
• Ensure compliance with regulations such as Banking Act and etc.
• Collaborate with internal stakeholders for anti-scam strategy such as escalating scam advisory.
• Provide guidance to internal stakeholders on emerging scam trends.
• Testifying as witness in Court when necessary

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee CEI Reg R25157535 Recruit Express Pte Ltd EA License No: 99C4599

We regret that only shortlisted candidates will be contacted