Email Customer Service Officer #ESY

• Main channel is email – manage customer and intermediary enquiries through Salesforce.
• Handle emails, letters and outbound calls where required.
• Provide a one-stop service, aiming to resolve enquiries at the first point of contact.
• Process routine customer requests based on established SOPs, product knowledge and approved templates.
• Handle straightforward and non-complex cases independently; escalate complex or exceptional cases to the Team Lead/relevant teams.
• Maintain accurate Salesforce case records, follow-ups and audit trails, while meeting SLAs/service standards.
• Help resolve customer issues amicably and propose appropriate solutions within approved guidelines.
• Role is relatively process-driven and operational, rather than requiring the person to make complex decisions independently.

Ideally, candidates should have:

• Customer service or correspondence-handling experience
• Insurance experience, especially life, health or investment-linked products, is advantageous
• Salesforce experience is a plus
• Diploma or Degree
• HI / M5 / M8 / M9 certifications are advantageous, not mandatory

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee CEI Reg R25157535 Recruit Express Pte Ltd EA License No: 99C4599

We regret that only shortlisted candidates will be contacted