Desktop Engineer / IT Support (Changi Business Park) #IFL

Your tasks

• Technical Support: Provide day-to-day desktop support for Windows/macOS laptops, desktops, printers, and office peripherals.
• Microsoft 365 (M365): Administer, configure, and troubleshoot M365 applications, user accounts, licenses, Outlook/Exchange, Teams, and SharePoint access.
• Active Directory (AD): Manage user accounts, password resets, group policies, and access permissions in Active Directory / Azure AD (Entra ID).
• Software & Hardware Setup: Provision, configure, and deploy new laptops/desktops for incoming employees. Install and update standard business software.
• Troubleshooting: Diagnose and resolve hardware, network connectivity, and software application errors efficiently.
• IT Ticketing: Log, track, and resolve IT support tickets in a timely manner, ensuring good documentation and communication with end-users.

Requirements

• Experience: 1+ years of experience in an IT support, helpdesk, or desktop support role.
• Technical Knowledge:
• Hands-on experience with Microsoft 365 administration and troubleshooting.
• Basic understanding of Active Directory (AD) user management.
• Familiarity with Windows 10/11 and macOS environments.
• Basic networking concepts (Wi-Fi, VPN, TCP/IP, routers/switches).
• Soft Skills: Excellent interpersonal and communication skills; strong problem-solving mindset and patience when assisting non-technical users.

How to apply

Interested applicants, please Email, fabianling@recruitexpress.com.sg

Other

Fabian Ling Tuong Liing R25129353 Recruit Express Pte Ltd EA Licence No: 99C4599