Customer Service Executive | Insurance | 3-Month Contract #HMS

Your tasks

• Respond to customer enquiries via email in a timely and professional manner.
• Perform basic transaction checks and ensure forms and supporting documents are complete.
• Meet customers in person when required, including meetings outside the office.
• Engage customers who are considering policy surrender to understand their concerns and needs.
• Explain relevant insurance product features, benefits and available options.
• Help customers explore suitable alternatives to policy surrender, in line with approved guidelines.
• Maintain accurate records of customer interactions, follow-ups and outcomes.
• Coordinate with the Contact Centre Team Lead and internal teams to resolve customer requests.
• Identify discrepancies or unusual cases and escalate them appropriately.
• Carry out other customer service and administrative duties as assigned.

How to apply

📩 Interested candidates, please send your updated CV to jocelynchan@recruitexpress.com.sg OR Telegram @jocelynchan

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820

Other

Customer Service Executive | Insurance | 3-Month Contract 📍 Location: Marina One 💰 Salary: $3,000–$3,500/month + 0.25-month bonus 📄 Contract Duration: 3 months, non-extendable 🏢 Industry: Life & Health Insurance