Customer Service Executive | Financial Services Industry

Job Description: Conduct customer call surveys with accuracy and in a timely manner Determine whether survey responses require clarification or follow-up Assess customer concerns and resolve any complaints in an independent, effective and timely manner within the firm’s service standards Deliver timely and quality responses to customers feedback received through multiple service touch points Provide support in Customer Service projects and process improvement initiatives, including requirements gathering, UAT, issue tracking and post-implementation follow-up Requirements: Min. Tertiary education, with more than 2 years experience in customer service managing complaints and/or service recovery Knowledge of financial advisory sales process in insurance and investment products will be preferred Ability to start work within short notice Successful candidate will be offered a 1-year full time contract EA Licence No.: 99C4599 EA Registration No.: R1104662 EA Personnel: Celine Tan Si Ling