Customer Service Executive (Email Correspondence, Insurance, Office Hours) #HDC1

About the company

Great with words and enjoy solving problems? Join the customer correspondence team of an established insurance company in the CBD and help customers get clear, timely answers.

Your tasks

• Manage customer and intermediary email enquiries in Salesforce, replying in the company's tone of voice
• Process straightforward customer requests end-to-end and aim for first-contact resolution
• Respond to customers through letters and outbound calls where needed
• Follow SOPs and service standards; keep case records accurate for SLA tracking and audit
• Escalate complaints, exceptions and unclear cases to the team lead

Requirements

• Diploma in any discipline and above
• Customer service or correspondence experience is an advantage; undergraduates are welcome to apply
• Strong written communication and attention to detail
• Comfortable with computer systems; Salesforce exposure is a plus
• Patient, customer-focused and organised

What we offer

• 5-day work week, office hours
• Central location near MRT
• Structured training and SOPs to help you settle in

How to apply

Interested? Click Apply or send your updated CV to leonleong@recruitexpress.com.sg