Customer Service Executive (Logistics) #ESY

Responsibilities: • Timely and accurate entering of sales orders, amendments and engineering changes into the ERP system. • Responsible for customer repair quotations adhere to approval policy/guidelines and managing customer timely approval to meet sales target. • Keep customers updated on the status of their parts through weekly reports, customized reports and customer web base reports. • Close monitoring of business-related activities till complete closure. • Coordinate with other departments in resolving problems, expediting orders and managing shipment schedules. • Handle customers’ enquiries including managing customer relationship; know when to escalate an issue to higher management. • Update customers’ profiles, master pricing and product repair pricing in the ERP system. • Timely prepare Repair Capability Listing / Catalogue and load into web page. • Drive continuous improvement and implement innovative solutions to meet customers’ requirements and optimize customer service processes. • Review POs, Contracts, and correspond with customers to address PO discrepancies and ensure compliance to PO requirements. • Support generating department reports for management review and discussion. • Support and participate in customer RFQ processes using Financial models. • Provide backup duties within the Customer Service team. • Perform other duties as assigned.

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee CEI Reg R25157535 Recruit Express Pte Ltd EA License No: 99C4599

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