Customer Service Executive - 6m contract (Medical Devices, WEST, Up to 4.5k) #HFT

• Attend to customers enquiries i.e. product, maintenance, rental, price, delivery etc.
• Create new customer in system and screening of all partners.
• Liaise with customers and contractors on receiving of customer equipment, own equipment (rental), process order in ERP system, job scheduling, quote, follow up, delivery order & invoicing in accordance to company guideline and policy
• Check stock availability with factory/suppliers.
• Administer PR for service tools – record, rental orders, liaise with supplier/ logistic and verify invoice.
• Administrate FOA Service Warranty for Service Repair and work with Logistic for return and delivery to customer/ warehouse.
• Actively liaise with engineers, sales and other CS Executive on customer queries, technical issues, status and deliveries schedule
• Follow-up queries on pricing with factory and 3P suppliers and responsible for the creation of new part number where necessary.
• Coordinate with purchaser, warehouse and delivery service providers to arrange customer order delivery.
• Monitor weekly open orders and unbilled transactions.
• Support Service Sales on Contracts, rental and Spares both for local and overseas customers.
• Monitoring maintenance contract, rental schedule and coordinate with team for service scheduling, engineer dispatch and rental follow up action
• Observes run-out-date of contracts/ rental due, reminder to customer, service manager, supervisor and prepare renewal documents.
• To assist and stand-in for co-colleague’s task & role during her absence.
• Provide assistance to Service Managers in general administrative duties and monthly reports.
• Recommend the inventory planning based on consumption of high runner parts
• Any other additional duties not listed above that may be deemed as appropriate by the Service Manager.
• Take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

Requirements:

• Diploma/Degree in Business, Supply Chain, Engineering or related discipline.
• 2–4 years of experience in Customer Service, Order Management or Service Coordination.
• Good to have SAP DW1 experience especially on the service module.
• Exposure to engineering, medical device or technical service industries is advantageous.
• Good communication, coordination and customer service skills.

For interested candidates, please submit your latest resume to jacquelinefong@recruitexpress.com.sg

Jacqueline Fong Hsin Ting (R21103226) Recruit Express Pte Ltd Company Reg. No. 199601303W EA License Number: 99C4599