Customer Service Associate (Up to $4,500) #BTS

Your tasks

• Handle customer enquiries and service requests primarily through Live Chat, ensuring a positive customer experience
• Attend to financial representatives’ and policyholders’ enquiries, complaints and concerns professionally and accurately
• Ensure timely follow-ups, fulfil service commitments and make outbound calls when required
• Assess appeals, recommend appropriate actions and escalate complex cases to relevant departments for resolution
• Maintain accurate customer interactions and service records in the CRM system, meet service quality and productivity targets
• Assist with ad hoc duties as assigned

Requirements

• Experience in customer service functions

How to apply

Interested applicants please email your resume to meganng@recruitexpress.com.sg Megan Ng Su Ting (CEI No.: R23115059) Recruit Express Pte Ltd EA Licence No: 99C4599