Customer Service Advisor X5 ($2,800 to $3,500) #NJA

The Job: Manage customer interactions across phone, email, and other customer contact channels Process bookings and provide accurate information on products, services, shipment status, transit times, customs requirements, and pricing. Deliver professional and empathetic service to address customer enquiries and resolve issues effectively. Take ownership of customer concerns and coordinate with internal stakeholders to ensure timely resolution. Identify customer needs and promote relevant products and value-added solutions where appropriate. Collaborate closely with Operations and other departments to support service excellence and customer satisfaction. Capture customer feedback and highlight opportunities to improve processes, systems, and service delivery. Adhere to customer service standards, processes, and compliance requirements while maintaining a customer-first mindset Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955. JANE LUI JIE'EN CEI: R1104482 Company Reg.No. 199601303W || EA Licence No. 99C4599