**Customer Fronting** 2 Months Temp Guest Service Officer @Orchard - Up to $2.8K #HLV

Working Hours : 44 hours

• 45 mins break | Mon to Sun (including PH) - Any 5 days in a week
• 7am to 430pm
• 11am to 830pm
• 1pm to 1030pm
• 10pm to 730am

Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.

Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.

Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.

Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.

Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.

Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.

Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.

****

TELE me at @vallsl or WA me at https://wa.me/+6587200388 NOW!

Interested candidates please submit your resume to ivylau@recruitexpress.com.sg

Ivy Lau Lok Tong Outsourcing Team Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599