CUSTOMER CONTACT CENTRE ADVISOR | GLOBAL MNC | UP TO $3,500 #HMS

CUSTOMER CONTACT CENTRE ADVISOR | GLOBAL MNC | UP TO $3,500

📍 Tai Seng – Convenient MRT Location 💰 Basic up to $3,500/month 🎁 AWS + Monthly Customer Service Incentive 💵 $100 Monthly Transport Allowance ✨ $1,400 Flexible Benefits / Year 💰 Additional Upsell & Sales Lead Incentives ⏰ OT Payable 🏠 1-Day WFH per week after confirmation, subject to prevailing policy

Join a leading global logistics MNC and be part of a large Customer Contact Centre team supporting customers with their international shipment and service enquiries.

Key Responsibilities

• Manage customer interactions through phone, email and other contact channels
• Process bookings and provide information on shipment status, transit times, customs requirements, pricing and services
• Handle customer enquiries professionally and provide effective service recovery
• Take ownership of customer issues and follow through until resolution
• Coordinate with Operations and internal teams to resolve shipment-related matters
• Identify customers' needs and introduce suitable products or value-added services
• Capture customer feedback and identify opportunities to improve service delivery
• Maintain accurate information within customer management systems
• Deliver a consistently high standard of customer experience

Working Arrangement

• Shift work based on a monthly round-robin schedule
• 3-month probation period
• Potential to work remotely once per week after confirmation , subject to prevailing company policy

📩 Interested candidates, do submit your resume to : jocelynchan@recruitexpress.com.sg OR telegram @jocelynchan

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820