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Contract Executive (HR Case Management) Jurong East #SJN

Recruit ExpressSingaporemycareersfuturepublished 08/27/2026
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Job Description:

Case Management

  • Retrieve cases from Case Relationship Management System (CRM), assess the cases and provide timely assistance and advisory
  • Advise members on any workplace-related matters/ disputes at Dispute Management Center
  • Provide assistance to resolve the employment disputes of members and companies such as through mediation
  • Follow through a case from advisory to reaching an agreed settlement for members
  • Ensure accurate and timely documentation of cases
  • Coordinate with relevant parties on employability and employment for members who require placement assistance

Customer Service

  • Provide efficient counter services according to duty roster
  • Encourage member retention

Operations Support

  • Identify processes or SOPs to enhance Operations effectiveness
  • Liaise with Tripartite partners and unions to manage cases.
  • Provide guidance to junior case officer

Advocacy & Outreach

  • Participate in Labour Movement Policy discussions to champion workers’ cause
  • Assessment and analysis of data and trends
  • Conduct case sharing and exchanges in Labour Movement

Others

  • Engage in any other duties and ad hoc projects as assigned

Salary is at $15/hr

Requirements:

  • Some experience in HR or industrial relations
  • Able to lead and collaborate well in a team
  • Good knowledge of employment laws and ability to apply employment laws in handling grievances
  • Comfortable with using multiple IT systems for resolution of cases
  • Excellent interpersonal skills and ability to communicate with all levels including workers, management & key working partners
  • Independent and possess strong analytical and problem-solving skills
  • High perseverance, takes initiative and willing to go the extra mile for members

To apply, please email your resume to jackieng@recruitexpress.com.sg indicating in your CV the following information:

Notice Required: Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602) Recruit Express Pte Ltd EA No: 99C4599