Contract Customer Service Coordinator (MNC/ Logistics Supply Chain) #HZO

Duration: 6 months contract Salary: Up to $4.5K Location: Science Park

Job Scope:

Customer support and Order processing

• Attend to customers enquiries i.e. product, maintenance, rental, price, delivery etc.
• Create new customer in system and screening of all partners.
• Liaise with customers and contractors on receiving of customer equipment, own equipment (rental), process order in ERP system, job scheduling, quote, follow up, delivery order & invoicing in accordance to company guideline and policy
• Check stock availability with factory/suppliers.
• Administer PR for service tools – record, rental orders, liaise with supplier/ logistic and verify invoice.
• Administrate FOA Service Warranty for Service Repair and work with Logistic for return and delivery to customer/ warehouse.
• Actively liaise with engineers, sales and other CS Executive on customer queries, technical issues, status and deliveries schedule
• Follow-up queries on pricing with factory and 3P suppliers and responsible for the creation of new part number where necessary.
• Coordinate with purchaser, warehouse and delivery service providers to arrange customer order delivery.
• Monitor weekly open orders and unbilled transactions.

Contracts Management

• Support Service Sales on Contracts, rental and Spares both for local and overseas customers.
• Monitoring maintenance contract, rental schedule and coordinate with team for service scheduling, engineer dispatch and rental follow up action
• Observes run-out-date of contracts/ rental due, reminder to customer, service manager, supervisor and prepare renewal documents.

General Support

• To assist and stand-in for co-colleague’s task & role during her absence.
• Provide assistance to Service Managers in general administrative duties and monthly reports.
• Recommend the inventory planning based on consumption of high runner parts
• Any other additional duties not listed above that may be deemed as appropriate by the Service Manager.
• Take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

Job Requirements:

• Min. Diploma/Degree in Business, Supply Chain, Engineering or related discipline.
• Min. 2–4 years of experience in Customer Service, Order Management or Service Coordination.
• Working experience with SAP DW 1 will be an added advantage

Interested candidates may apply by submitting their updated resume to melissa@recruitexpress.com.sg

Melissa Zhang Zhiqi (Mezzo) CEI No: R2197564 Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599