Commercial Operations Executive (1 year/PHARMA MNC) - Training Provided/West/up to $3.6k #HAO

Your tasks

• Manage assigned customer accounts and serve as a key point of contact for order-related enquiries.

• Process and manage customer orders received through electronic and manual channels.

• Review orders for pricing, product, quantity, documentation and delivery accuracy.

• Monitor order status and proactively follow up on delivery commitments or changes.

• Coordinate with shipping agents, intercompany teams, supply chain and other stakeholders to ensure timely shipments.

• Process credits, debits, replacements, returns and customer complaints.

• Act as the first escalation point for product returns and customer credit requests.

• Investigate complaints/credit requests and validate product or lot purchase claims.

• Maintain accurate documentation and records in SAP and SFDC/Salesforce.

• Ensure activities comply with relevant SOPs, customer service procedures, SDS requirements and ISO 9001 requirements.

• Liaise with Pricing and Contracts teams to verify pricing and quotation-related matters.

• Provide administrative, sales support and supply-chain support where required.

• Support continuous improvement of processes to improve cost effectiveness, turnaround time and customer experience.

Requirements

Job Requirements: Min Degree in Logistics/Supply Chain/Business or similar

What we offer

Salary: up to $3600

How to apply

Interested candidates, please submit your resume to: allylok@recruitexpress.com.sg

allylok@recruitexpress.com.sg

Other

Duration: 1 year contract Working Days & Hours: Mon-Fri Office Hours

Location: Tuas (islandwide pickup)

Personnel EA License: R21102307