Call Centre Advisors *Shift ($3,000 to $3,500) #NJA

Frontline ambassador of our organization, delivering timely, accurate, and empathetic support to both internal and external customers via calls and emails. Serve as the first point of contact for Members of Public, handling enquiries professionally and confidently. Build strong understanding of customer needs, anticipate concerns, and deliver solutions with customer satisfaction as a priority. Provide clear explanations and take ownership of issues through effective follow-up and resolution. Accurately document all interactions in the designated case management system. Maintain high standards of communication, empathy, and professionalism in every interaction with Members of Public. Coordinate with internal Points of Contact (POCs) and external stakeholders to ensure timely case resolution and closure. Any ad-hoc tasks as assigned by Client Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call JANE @ 6735 1955. JANE LUI JIE'EN CEI: R1104482 Company Reg.No. 199601303W || EA Licence No. 99C4599