Assistant Manager, Group Contact Centre – Digital Transformation | Up to $5,200 HHLT

📍 Jurong East 🕒 Mon–Fri, Office Hours 💰 Up to $5,200/month

💼 Responsibilities

• Manage and enhance the Group Contact Centre’s digital systems to improve operations and patient experience
• Develop digital system strategies, roadmaps, annual workplans and budgets
• Manage product roadmaps and backlogs with IT partners and vendors
• Gather business requirements and lead system enhancements, UAT and validation
• Support technology refresh, cloud migration and digital transformation projects
• Analyse data to identify operational gaps and system improvements
• Monitor system performance and coordinate issue resolution
• Manage vendor SLAs, contracts and onboarding of NUHS departments
• Conduct system training and maintain training materials

📝 Requirements

• Min. degree in Business, Healthcare Administration, Computer Science or related discipline
• Min. 2 years of Contact Centre operations and/or IT Product/Project Management experience
• Healthcare operations / IT project exposure preferred
• Strong analytical, problem-solving and communication skills
• Experience managing or launching digital products and Agile methodologies advantageous

📩 Email your resume to biomedical@recruitexpress.com.sg or Telegram @alexgohhl.

Alex Goh Hock Leong CEI No.: R1763413 Recruit Express Pte Ltd (Healthcare & Life Sciences) EA Licence No.: 99C4599