Assistant Director, Healthcare Service Operations (Public Healthcare) #HMZ

About the Role Healthcare Operations | Service Transformation | Multi-Site Leadership A large healthcare organisation is seeking an experienced operations leader to oversee service delivery and clinic operations across multiple primary care sites. This is a senior leadership role responsible for day-to-day operational excellence, patient experience, workforce leadership, service transformation and the operationalisation of new or redeveloped healthcare facilities . The incumbent will lead sizeable frontline and operations teams while driving process improvements, digital adoption and transformation initiatives. Key Responsibilities Lead and oversee clinic operations across multiple healthcare sites, ensuring efficient, safe and consistent service delivery. Manage and mentor Operations Managers, Executives and frontline patient service teams. Provide oversight of patient flow, service standards, operational performance, staff deployment and patient feedback management. Review and improve clinic workflows, policies and work instructions to enhance efficiency and patient experience. Drive service transformation, digital adoption and data-driven improvement initiatives. Partner internal stakeholders, healthcare teams, community partners and external parties to implement operational initiatives. Lead workforce transformation efforts, including capability development, staff engagement, retention and succession planning. Develop strategies to strengthen staff competencies and prepare operations teams for evolving healthcare needs. Support the planning and operationalisation of new and redeveloped healthcare facilities. Coordinate operational readiness activities including manpower planning, procurement, workflows, systems testing, commissioning and go-live preparation. Monitor departmental KPIs and drive initiatives that promote patient self-management, self-service and greater patient activation. Mentor and develop managers and team members, fostering a strong culture of accountability, collaboration and continuous improvement.

Who Should Apply Experienced healthcare operations leaders who have managed sizeable frontline or service operations teams across hospitals, clinics, ambulatory services or other complex healthcare environments. Operations leaders with strong exposure to service transformation, process improvement, change management and new facility/service operationalisation . Strong people managers who are comfortable balancing strategic planning with hands-on operational leadership.

Requirements At least 8–10 years of relevant operations experience , including substantial managerial and supervisory responsibilities. Healthcare, hospital, clinic or patient service operations experience would be highly advantageous. Demonstrated experience leading managers and sizeable operational/frontline teams. Strong strategic planning, project management and change management capabilities. Experience driving service improvement, workflow redesign or operational transformation initiatives. Strong analytical and quantitative skills with the ability to use operational data to guide decisions. Excellent stakeholder management, communication and interpersonal skills. Strong people leadership with the ability to engage employees across different levels and functions. Adaptable, resourceful and capable of managing multiple operational priorities concurrently.

Qualified applicants, please email your detailed CV to: melanietay@recruitexpress.com.sg All information will be treated with confidentiality and we regret that only selected candidates will be notified Consultant: Melanie Tay (Zheng Zhiyuan) Designation: Division Manager CEI Reg No: R1104774 Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599