12 Months Customer Service (Complaints) | Up to $4770 #NKA

Location: Marina One Duration: 12 months contract Salary: Up to $4770 + 1 month bonus Job Responsibilities: Manage customer call surveys accurately and within required timelines. Handle and resolve customer complaints independently and effectively in line with service standards. Provide timely and quality responses to customer queries and feedback across various service channels. Assess survey responses and customer concerns to determine if further clarification, follow-up or escalation is required. Support Customer Service projects and process improvement initiatives. Assist with requirements gathering, user testing, data preparation, issue tracking and post-implementation follow-up. Escalate significant customer concerns for management review where necessary. Perform other ad hoc duties to support department and business objectives.

Job Requirements: Minimum 3 to 5 years in Customer Service experience within the Financial Services Industry Experience in conducting customer call surveys, including handling ambiguous customer responses 2 years’ experience in managing escalated complaints, service recovery and complaint-related follow-ups (preferred) Experience in handling customer feedback across multiple service touchpoints (preferred) Experience in supporting operational projects, system enhancements or process improvement initiatives would be helpful Knowledge of financial advisory sales process, insurance and investment products (preferred)

Ally (Kubota Ayako) CEI Reg. No. R26161457 EA Lic: 99C4599 Recruit Express Pte Ltd