1 Year Team Lead (Call Centre Customer Service) | Greenwich Drive | Up to $4800 #NKA

Location: Greenwich Drive (Company transport provided at Serangoon, Kovan, Woodlands) Duration: 1 year contract Working Hours: 8:30am to 6:15pm (Monday to Friday) Weekly rotate

• 10:30am to 8:15pm
• 830am to 6pm
• 230pm to 12mn

Salary: Up to $4800 + 1 month bonus

Job Responsibilities:

• Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.
• Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with ServiceSG’s Service Transformation & Planning Team.
• Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference.
• Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.
• Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
• Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.
• Communicate and coordinate with internal and external stakeholders to address operational challenges.
• Assist in preparing reports and metrics for internal reviews and meetings.

Ally (Kubota Ayako) CEI Reg. No. R26161457 EA Lic: 99C4599 Recruit Express Pte Ltd