1 Year Operations Support (Entry Level / Up to $6,000) #NJN

Kallang Sector Monday – Friday (8am-5.30pm/8.30am-6pm) 1 Year Contract (subjective to extension)

Key Responsibilities

• Execute standard operating procedures — carry out documented operational tasks across billing, meter data, and platform configuration, following SOPs and runbooks.
• Support billing & finance operations — assist with uploading invoices, triggering payment deductions via internal tools/APIs, verifying amounts against source spreadsheets, and sending reminder notifications.
• Process meter and time-series data — help move meter reads through to billable stage, apply adjustments, backfill or estimate missing data, and ingest data files per procedure.
• Validate data and outputs — check data quality using dashboards (e.g., Grafana) and spreadsheets, confirming results match expectations before and after each task.
• Handle service tickets — pick up, action, update, and close requests tracked in Jira / CES boards and ServiceNow, keeping requesters informed of progress.
• Support meter & facility configuration — assist in creating projects and measuring points, onboarding new premises via seeding templates, and maintaining hierarchy records.
• Generate and manage reports — trigger report generation, regenerate or upload reports, and confirm outputs are correct.
• Assist with account administration — help create user accounts, reset passwords/MFA, update roles and access, and run predefined provisioning scripts under supervision.
• Run predefined scripts and jobs — execute pre-approved scripts and scheduled jobs (e.g., via Jenkins) following the documented steps.
• Document work and capture evidence — record actions taken, attach screenshots and validation evidence, and keep operational logs up to date for audit and handover.
• Apply maker-checker discipline — for higher-risk tasks (e.g., controlled database amendments), follow validation and maker-checker controls carefully and never skip verification steps.
• Escalate appropriately — recognise when a task is complex, unusual, or high-risk, and escalate promptly to senior engineers rather than proceeding unsupervised.

Requirements Diploma or Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field — or equivalent practical experience. Minimum 0–2 years of experience; entry level candidates are encouraged to apply. Basic SQL and Excel skills, sufficient to perform simple queries, data checks, and reconciliation. Exposure to APIs/Postman and basic scripting. Familiarity with monitoring or automation tools such as Grafana or Jenkins. Exposure to Jira, ServiceNow, or similar ticket-management systems. Basic understanding of cloud concepts, JSON/XML, NoSQL or time-series databases such as Cassandra/CQL.

Jessica Nguyen Huynh Thanh Truc CEI Reg. R23113787 EA License No. 99C4599 We regret that only shortlisted candidates will be notified.