1 Year Customer Service Executive (Bank/Insurance) ($3.5K to $3.9K) #NJA

The Job: Customer Service Hall manned by receptionists and Customer Service Executives (CSEs) who serve all walk-in customers and advisors Outsourced contact centre handles enquiries on portals and apps accessed by customers and advisors Handle customers’ enquiries, complaints and feedback across all business channels Handle escalated calls by new team members and outsourced contact centre Execute outgoing calls to contact new customers or follow-up with existing customers Perform any other duties or projects assigned by Manager / Team Leads The Requirement: Customer obsessed and service-oriented individual with strong passion to help customers and deliver excellent service. Good understanding of customer journey and customers emotions at different touch points in retail insurance / financial services to be able to manage escalations Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call JANE @ 6735 1955. JANE LUI JIE'EN CEI: R1104482 Company Reg.No. 199601303W || EA Licence No. 99C4599