1 Year Contract Executive, Fraud Operations #BJJ

Our client is a reputable bank seeking a detail-oriented and proactive Executive, Fraud Operations to support fraud monitoring, investigation, and prevention activities across banking products and services.

Job Responsibilities

• Monitor and review fraud alerts generated through multiple fraud monitoring systems across various banking segments, ensuring timely detection and escalation of suspicious activities.
• Provide round-the-clock fraud monitoring support to facilitate early detection, prevention, and mitigation of fraudulent transactions.
• Investigate fraud alerts for card transactions (Issuing, Acquiring, and ATM) and e-payment transactions using internal systems and scheme-based tools.
• Perform transaction verification and customer confirmation calls to validate suspicious or unauthorized activities.
• Manage and maintain whitelist parameters to reduce false positives while ensuring effective fraud detection controls.
• Handle customer-reported unauthorized or suspicious transactions in accordance with internal policies and regulatory requirements.
• Respond promptly to urgent requests from law enforcement agencies and regulatory authorities, including account freeze instructions outside standard business hours.
• Support internal investigations by providing accurate account and transaction information for reviews, audits, and external inquiries.
• Conduct preliminary investigations into suspected fraud and scam cases, including evidence gathering, case documentation, and escalation where necessary.
• Analyse confirmed fraud cases to identify emerging fraud trends, patterns, and control gaps, and recommend process improvements.
• Handle inbound calls relating to lost card reports, scam/fraud cases, and merchant-related enquiries.
• Support the Cards Authorisation function as part of daily operational requirements.

Requirements

• Minimum Diploma or equivalent qualification.
• Prior experience in Fraud Operations, Fraud Monitoring, or Call Centre Operations within the banking or financial services industry is preferred.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to work in a fast-paced environment and manage urgent cases effectively.
• Comfortable working on a 24/7 rotational shift, if required.
• Good communication and stakeholder management skills.
• Monthly salary: S$3,500 to S$4,500 (commensurate with experience)

Please send your application directly via janntan@recruitexpress.com.sg for a faster response.

Only shortlisted candidates will be notified.

(Jann) Tan Wei Ying (R1103708) Email Address: janntan@recruitexpress.com.sg Recruit Express Pte Ltd EA License No: 99C4599 Recruiter's Ref Code: #BJJ