1 Year Contract Customer Relationship Executive #BJJ

Our client is a reputable local bank seeking a Customer Relationship Executive to join its Contact Centre team and deliver quality customer service across a wide range of banking products and services.

Job Responsibilities

• Support the Contact Centre team in handling customer enquiries across a full suite of banking products, including credit cards, loans, and other banking services.
• Handle inbound customer enquiries professionally and efficiently while meeting established Service Level Agreements (SLAs).
• Understand customers’ needs and provide accurate information and first-call resolution wherever possible.
• Identify opportunities to enhance the customer experience through effective service and product knowledge.
• Gather customer feedback, identify recurring issues and trends, and recommend appropriate service improvement initiatives.
• Process customer requests, including fee and charge waivers, accurately and within the stipulated SLA.
• Adhere to assigned duty rosters and operational schedules.
• Ensure all customer interactions meet the bank’s service quality standards, including product knowledge, communication, accuracy, and overall service delivery.
• Comply with the bank’s policies, procedures, and relevant regulatory requirements.

Job Requirements

• Diploma or Degree in any relevant discipline.
• 3 to 5 years of relevant customer service or Contact Centre experience, preferably within the banking or financial services industry.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Good knowledge of banking products and services will be an advantage.
• Able to work effectively in a fast-paced environment and manage customer enquiries professionally.
• Comfortable working on a rostered schedule.

Contract: 1 Year Contract Salary: S$3,000 – S$4,000 per month

Please send your application directly via janntan@recruitexpress.com.sg for a faster response.

Only shortlisted candidates will be notified.

(Jann) Tan Wei Ying (R1103708) Email Address: janntan@recruitexpress.com.sg Recruit Express Pte Ltd EA License No: 99C4599 Recruiter's Ref Code: #BJJ