ICT Service Desk Analyst

Salary: $4,000 - $5,000 (open to fresh graduates - degree holders) Location: Joo Koon (West) Working Hours: Mon - Fri, 8am - 5pm Job Type: Permanent

Job Description

Our client, an established services company in the marine/offshore and industrial services sector, is looking for an ICT Service Desk Analyst to join their ICT team, supporting business systems and driving digitisation across the organisation.

Responsibilities

• Provide 1st line support for the user base, managing and prioritising support requests from local and remote users
• Diagnose and troubleshoot software, hardware, and connectivity issues
• Support Inventory, Engineering tools, and other business software
• Escalate issues requiring specialist or management attention
• Provide procedural documentation and relevant reports
• Liaise with staff to help set up systems and resolve issues
• Support continuous maintenance and monitoring of systems
• Assist with systems migration to cloud platform
• Support ICT projects in a fast-paced, dynamic environment, managing multiple priorities
• Coordinate internal resources and third parties/vendors for ICT project execution
• Understand and document business requirements
• Build and maintain workflows and process automation
• Maintain confidentiality of sensitive data and information

Requirements

• Engineering or ICT Degree/Diploma
• Understanding of ITIL (Information Technology Infrastructure Library)
• Understanding of different database technologies
• Good problem-solving, analytical, and communication skills
• Knowledge of low-code/process automation platforms (e.g. Power Platform, Nintex) is a plus

Benefits

• Medical & Dental benefits (after probation)
• Company transport provided

Liz Ooi Li Chen R1104561 Recruit Express Services Pte Ltd 13C6614