Receptionist

Responsibilities:

Welcome and attend to clients in a warm, professional and discreet manner. Manage bookings, cancellations, rescheduling and waitlists through the studio’s booking platform. Handle client enquiries via WhatsApp, telephone, email and in person. Assist new clients in selecting appropriate Pilates classes and packages. Support sales of memberships, class packages, private sessions and studio services. Maintain accurate client records and daily booking information. Coordinate with instructors and the Studio Manager to ensure smooth daily operations. Ensure the reception and front-of-house areas remain clean, organised and presentation-ready. Process payments and assist with merchandise sales where applicable. Follow up with prospective and existing clients to support bookings and retention. Maintain strict confidentiality regarding client information.

Requirements:

2-3 years' experience in a similar role Educated, Degree Level Preferbly Warm, confident and naturally personable. Highly organised and detail-oriented. Excellent in verbal and written communication. Polished and comfortable interacting with affluent and discerning clients. Experienced in customer service, hospitality, wellness, beauty, fitness, luxury retail or a similar environment. Comfortable using digital booking systems, WhatsApp and basic administrative tools. Commercially aware with the ability to convert enquiries into bookings without being pushy. Reliable, punctual and able to work calmly in a fast-paced environment.