Customer Service Representative - Polish, German and English

You will join an international and multicultural environment where no two days are exactly the same. Does this sound like something for you? Then we would love to meet you.

• You answer incoming calls from drivers and companies
• Primarily drivers with questions or problems on the road.
• You listen carefully to the situation
• And quickly map out exactly what is happening.
• You collect the necessary information, such as the driver's location, the type of vehicle, and the nature of the problem.
• You provide technical support over the phone
• And think along for a suitable solution.
• You look for a garage or other technical assistance near the driver.
• You contact garages and companies to arrange the necessary help, repairs, spare parts, or other services.
• You follow up on the agreements made and keep all involved parties informed.
• If necessary, you arrange practical matters, such as an overnight stay for a driver who cannot continue.
• You process information and check whether all data is correct and complete.
• You follow up on files and appointments accurately and ensure that everything is arranged within the agreed timeframe.
• You conduct both incoming and outgoing telephone calls.
• You work from Monday to Friday in 8-hour shifts between 7am and 10pm, usually until max. 8pm. (exceptionally until 9pm or 10pm)
• You speak and write fluent Polish, German, and English.
• Speaking is more important than writing
• Communicates clearly and professionally,
• Both by telephone and in writing (especially by telephone)
• Listens well and asks the right questions to quickly understand what is happening.
• Are strong in analyzing problems and like to think along for a solution.
• Remains calm and customer-oriented when several things happen at once.
• Works accurately and likes to follow up on matters correctly.
• Are proficient with Microsoft Office, such as Word, Excel, and Outlook.
• Are willing to work in shifts between 7am and 10pm.
• Experience in customer service is a plus, but not a must.
• Are primarily someone who likes to help and derives satisfaction from finding a solution.