IT Support

Responsibilities

• Set up, configure, and maintain laptops, desktops, and peripherals for new and existing employees

• Manage user accounts, access permissions, and login issues across systems (Active Directory, SSO, email, etc.)

• Troubleshoot hardware and software problems, escalating complex issues as needed

• Maintain IT asset inventory and coordinate equipment procurement

• Support office infrastructure (printers, network connectivity, meeting room AV equipment)

• Assist with onboarding/offboarding processes (account creation, equipment handover, access revocation)

• Document common issues and solutions in a knowledge base

• Assist with AWS cloud operations tasks (IAM user management, basic resource monitoring, S3 access)

• Learn and grow into cloud infrastructure responsibilities over time

Requirements

• 2+ years experience in IT support or helpdesk role

• Familiarity with Windows and macOS environments

• Experience with user account management (Active Directory, Google Workspace, or similar)

• Basic networking knowledge (Wi-Fi, VPN, TCP/IP)

• Strong problem-solving and communication skills

• Ability to prioritize and manage multiple requests

• Eagerness to learn cloud technologies

Nice to Have

• Experience with MDM solutions (Jamf, Intune)

• Familiarity with ticketing systems (Jira, Zendesk, ServiceNow)

• Basic scripting knowledge (PowerShell, Bash)

• AWS exposure or certifications (Cloud Practitioner, Solutions Architect Associate)

• Familiarity with infrastructure-as-code concepts